Terms & Conditions
Last updated: January 12, 2026
Welcome to Parents’ Tech Team, a trade name of Shaw Birch Services, LLC, a Maryland limited liability company. These Terms & Conditions (“Terms”) govern your use of our website and services. By booking or participating in a session with Parents’ Tech Team, you agree to these Terms.
1. Services Provided
Parents’ Tech Team provides remote technology education, guidance, and assistance designed to help individuals better understand and use devices, software, and online services. Services are typically delivered via video conference (such as Zoom), phone, or email.
We do not provide legal, financial, medical, cybersecurity, or professional advisory services. Our services are educational and supportive in nature and are not a substitute for professional advice in regulated fields.
2. Remote Services Disclaimer
All services are provided remotely. While we make every effort to deliver clear and helpful guidance, Parents’ Tech Team is not responsible for:
Internet connectivity issues
Device malfunctions or hardware failures
Software bugs or outages
Issues caused by outdated systems or unsupported devices
Outcomes may vary depending on the client’s device, software versions, and third‑party platforms.
3. Third‑Party Platforms and Services
Many technology tools, devices, and platforms (such as email providers, operating systems, social media platforms, and applications) are controlled by third parties and may change without notice.
Parents’ Tech Team cannot guarantee specific outcomes or ongoing functionality after a session and is not responsible for changes, restrictions, or disruptions caused by third‑party providers.
4. Account Security and Sensitive Information
Your privacy and security are important to us.
We will never ask for, store, or retain passwords, banking information, Social Security numbers, or other sensitive personal data.
If access to an account is needed during a session, clients are encouraged to enter credentials themselves.
Clients are responsible for maintaining the security of their own accounts and devices.
5. Booking for Another Person
Sessions may be booked on behalf of another individual (such as a parent or family member). By booking on someone else’s behalf, you confirm that you have permission to do so and that the participant agrees to these Terms.
6. Scheduling, Cancellations, and Missed Sessions
Sessions may be rescheduled with reasonable notice.
Missed sessions or late cancellations may not be refundable.
If you need to make a change, please contact us as soon as possible so we can try to accommodate your request.
Specific scheduling details may be outlined at the time of booking.
7. No Guarantees
Technology can be unpredictable. While we aim to provide patient, effective, and practical assistance, Parents’ Tech Team does not guarantee specific results, resolutions, or outcomes from any session.
8. Not Emergency Support
Parents’ Tech Team does not provide emergency or immediate‑response technical support. If you are experiencing an urgent issue related to safety, security, or potential financial loss, please contact the appropriate service provider or emergency resources directly.
9. Limitation of Liability
To the fullest extent permitted by law, Shaw Birch Services, LLC, doing business as Parents’ Tech Team, shall not be liable for any indirect, incidental, consequential, or special damages arising from or related to the use of our services.
Our total liability for any claim related to a session shall not exceed the amount paid for that session.
10. Use of Website
You agree not to misuse our website or services, including attempting to gain unauthorized access to systems, interfering with site functionality, or using our content for unlawful purposes.
11. Intellectual Property
All content on this website, including text, graphics, logos, and materials, is the property of Shaw Birch Services, LLC, doing business as Parents’ Tech Team, and may not be reproduced or distributed without permission.
12. Governing Law
These Terms are governed by the laws of the State of Maryland, without regard to conflict‑of‑law principles.
13. Changes to These Terms
We may update these Terms from time to time. The most current version will always be posted on our website with the updated date.
14. Contact
If you have questions about these Terms, please contact us at:
Email: support@parentstechteam.com
Parents’ Tech Team is operated by Shaw Birch Services, LLC.